Resume
8 Years of Experience
Education
04-01-2021 - 05-01-2021
CouseraGoogle IT Support Certificate
Coursera Google IT support Certificate is a 6 course IT support class offered and taught by google. I learned the network model, Linux, DNS and Active Directory.
09-19-2018 - 06-04-2020
Linn-Benton Community CollegeNetwork and Computer Administration
Learned about Indepth Computer networks. Class ended with CCNA training
03-22-2022 - 03-31-2022
LinkedIn LearningBecome a Network Administrator
Network administrators play a vital role in managing and maintaining an organization's computer network. Begin your career in information technology (IT) as a network administrator, and learn the essential skills you'll need to organize, install, and support a Cisco network.
8/16/2022 - 9/16/2022
Linkedin LearningBecome an IT Security Specialist
Learn the principles of IT security and cybersecurity. Develop practical skills for securing networks. Investigate cybercrimes and know the basics of computer forensics.
10/1/2022 - 10/21/2022
Linkedin LearningBecome a Customer Support Specialist
Learned the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value.
Experience
12-07-2020 - 04-13-2021
TTECCustomer Support Rep.
Worked for Aetna Insurance as a customer support rep.
09-15-2018 - 06-04-2018
Philomath High SchoolStudent Help Desk
Helped IT Support with small Tech projects including Install OS on new computers, replacing hard drive and teach teacher basic support.
9-27-2020 - 9/29/2022
Global Service Department (The Church of Jesus Christ of Latter-day Saints)Web Feedback, Trainer and Data Management Lead
Worked on the Web feedback support Team, training new employees on how to solve issues and respond to user if needed, Used ServiceNow, learned to troubleshoot/ find bugs users are reporting, learned how to write Work notes for future reference. For Data Manager Kept Records up to date for Volumeters in excel and Sharepoint, Used Powerpoint to prepare and show presentations
9/26/2022 - 9/26/2024
Philomath Community GleanersVoluteer
Helped pick up donated food from grocery store, recorded weight of food by type, Helped stock shelves. Did other jobs around site
.png)
.png)
.png)
.png)
 .png)
