Resume

8 Years of Experience

Education

04-01-2021 - 05-01-2021
Cousera

Google IT Support Certificate

Coursera Google IT support Certificate is a 6 course IT support class offered and taught by google. I learned the network model, Linux, DNS and Active Directory.

09-19-2018 - 06-04-2020
Linn-Benton Community College

Network and Computer Administration

Learned about Indepth Computer networks. Class ended with CCNA training

03-22-2022 - 03-31-2022
LinkedIn Learning

Become a Network Administrator

Network administrators play a vital role in managing and maintaining an organization's computer network. Begin your career in information technology (IT) as a network administrator, and learn the essential skills you'll need to organize, install, and support a Cisco network.

8/16/2022 - 9/16/2022
Linkedin Learning

Become an IT Security Specialist

Learn the principles of IT security and cybersecurity. Develop practical skills for securing networks. Investigate cybercrimes and know the basics of computer forensics.

Experience

12-07-2020 - 04-13-2021
TTEC

Customer Support Rep.

Worked for Aetna Insurance as a customer support rep.

09-15-2018 - 06-04-2018
Philomath High School

Student Help Desk

Helped IT Support with small Tech projects including Install OS on new computers, replacing hard drive and teach teacher basic support.

9-27-2021 - Current
Global Service Department (The Church of Jesus Christ of Latter-day Saints)

Web Feedback, Trainer and Data Manager

Worked on the Web feedback support Team, training new employees on how to solve issues and respond to user if needed, Used ServiceNow, learned to troubleshoot/ find bugs users are reporting, learned how to write Work notes for future reference. For Data Manager Kept Records up to date for Volumeters in excel and Sharepoint, Used Powerpoint to prepare and show presentations

Certificates

Customer Service

IT Support

95%

Computer Networks

95%

Office 365

SharePoint

60%

Powerpoint

95%

Excel

90%